Visitor Service Representative Part-time, Year-round
Fort Meigs Association, Perrysburg, Ohio
This position assists in the performance of a variety of guest-related duties including greeting guests, sales of retail, admission and membership products and services, restocking museum store, providing telephone coverage and taking reservations and helping with custodial duties.
Essential Duties and Responsibilities:
- Builds guest relations by providing superior service during every interaction through reflective and active listening, addressing the visitor's needs, providing information and assistance, and presenting a professional image for the site.
- Clearly and accurately communicates product and services information in order to influence a visitor's buying decision.
- Responsible for researching and resolving non-complex complaints to ensure guest retention and satisfaction.
- Acts as visitor advocate providing the visitor's feedback to the Office Manager.
- Provides general assistance by answering incoming telephone calls, transferring calls appropriately, fulfilling requests and orders, and taking reservations for programs.
- Responsible for facilitating general and group admissions transactions.
- Provides general assistance to the retail operations by arranging merchandise on shelves; restocking supplies; keeping shelves stocked full; and assisting in taking inventory.
- Provides the first line of service for questions and reservations for facility rentals.
- Performs custodial duties such as vacuuming and dusting to keep store in neat and professional appearance and cleaning glass in the museum area.
- Other duties as assigned.
Education and/or Experience:
High school diploma or equivalent plus one year of customer service and/or retail sales experience.
Ability to clearly and accurately communicate site events, products and services in conversations. Ability to build rapport over the phone, control conversations and demonstrate exceptional service delivery behaviors.
Ability to perform simple mathematical calculations. Ability to complete simple daily accounting and weekly accounting forms.
Skill in operating computers, point of sales systems, cash registers and web browsers.
Ability to organize and orchestrate multiple activities simultaneously. Attention to detail and accuracy. Timely, independent decision-making abilities. Ability to synthesize and summarize data. Ability to carry out routine instructions.
Requires prolonged standing, some bending, stooping, twisting and stretching with only minimum restrictions. Requires eye-hand coordination and manual dexterity sufficient to operate an adding machine, cash register, and computer. Requires normal range of hearing and eyesight. Requires lifting boxes and items.
This position reports to the Office Manager. Work is performed in an office, a museum, museum store, and surrounding grounds. Work involves contact with the public, staff, and volunteers. Work may be stressful at times. Evening and regular weekend and holiday hours apply.
About Fort Meigs
This National Historic Landmark sits on its original location along the historic Maumee River. The seven blockhouses, five artillery batteries and numerous earthworks appear much as they did during the spring of 1813. The Ohio History Connection (OHC) reconstructed the fort in the 1970s and most recently in 2003. The Fort Meigs Association, a 501(c)(3) non-profit, manages the site on behalf of the OHC and the State of Ohio.
Historical interpreters dressed in 1812 clothing present demonstrations of camp life, weapons, and other activities throughout the summer. Reenactments and special events further highlight America's rich military history. Exhibits in the fort's blockhouses describe the life of a soldier, the building of the fort, and dramatic accounts of the two sieges against the fort in 1813.
A modern visitor center houses classrooms, a museum store, and a museum. The museum exhibits tell fascinating stories about early Ohio, the War of 1812, the impact of the war in Ohio, and how historians and archaeologists learned what happened at the fort. Important artifact collections are featured in the museum exhibits, including War of 1812 weapons, accouterments, uniforms and personal items of soldiers.
The museum and visitor center is open year around. The fort itself is open for touring from April through the end of October.
Submit a resume, cover letter, and list of three references via email to firstname.lastname@example.org. Documents can also be mailed to:
Ashley Phlipot, Office Manager
P.O. Box 3
Perrysburg, OH 43552
Position is open until filled. Part time, year-round. Expected workdays include Wednesdays, Saturdays, and Sundays. Some holidays required. View a PDF of this job description to print or save.
The Fort Meigs Association is an Equal Opportunity Employer and does not discriminate based upon race, sex, creed, nationality, or orientation.